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Average Review Rating: 5.0
The written word, though powerful and seemingly undeniable when used properly, may lack the absolute thoroughgoing required to adequately impart my conviction that the Service Department of Michaud Mitsubishi has developed beyond the point of self aculazation and has now exceeded it's own potential. I own a Mitsubishi and a Ford. My recent visit was for routine maintenance on the Ford. Michaud Service can expertly maintain any make and model commonly on the road today. Should there be any lingering curiosity as to my avoidance of the local Ford shop, I would direct you to the ratings and reviews for that facility. That's Unbelievable, though not in a good way. Paul and Craig are always great to deal with when I'm in for service and the addition of Crystal solidifies the strongest front end rotation in the league. Also noteworthy is how Crystal was recently promoted from the business development department. Congratulations Crystal! Yes, a family owned business with deep roots in the community offering advancement opportunities from within it's own ranks. Unbelievable? I think not! I recommend the Michaud Auto Group without hesitation. Next time you're in the area, stop by either of their locations. The coffee is always fresh, popcorn and assorted goodies are plentiful, and your experience will be unbelievable.... In the best way possible. Oh, and should you be spending time with your granddaughters, there's also a putting green, an ample supply of balloons, and plenty of that "feel good dealership" experience to recognize everyone's worth.. Family Business = Family Values. Show Full Review
Ive purchased two Outlanders here and Im here today for routine maintenance. The people are friendly and helpful which is genuine here vs. what Ive experienced other dealerships. Show Full Review
I was having a strange issue with my throttle and called Craig to see if he could take a look. We found out there was a recall on a relay for my 2015 Lancer, so we picked a saturday that I could come down from New Hampshire have have it taken care of. We thought, hopefully, that the relay would fix the throttle issue. Turns out it was a bad set of brake light bulbs (weird) but Craig and I spoke many times about the issue over the course of the week leading up to the service appointment. The relay was replaced without issue, everyone I saw and spoke to at the dealership was fantastic and professional but I have to mention again the personalized service and care I received from him. Make sure you guys keep him happy behind that service desk, because it seems like he goes above and beyond for every customer. Show Full Review
Craig was exceptionally knowledgeable and very friendly and He was a joy to be with while waiting for our car to be taken care of .
I didn't purchase my Mitsubishi at Michaud but, I had service done here. My car was making a rattling noise that the original dealer insisted was a heat shield. they decided to send me to Michaud because they know Mitsubishi's and maybe they could figure it out. I walked in to the friendliest staff, Craig Rogers, got me the best mechanic, Ari, to do a ride along so that I could replicate the issue. Once Ari heard it he said, "it sounds like a heat shield but, let me take a look at it." A half an hour later, Craig tells that Ari dig into bulletins and found that there is an issue that sounds like a heat shield but is caused by something else. They had my car fixed and back to me within a few hours. I cannot tell you how happy I am with the service that I received from everyone that I met, including Michael and Jim who gave me a ride to grab lunch while I waited. Michaud is lucky to have these guys who are smart, helpful and kind. I highly suggest Michaud! Show Full Review